Leadership Skills

Key Points:

• Much of a project manager’s job involves interacting and communicating with people.
• Strong interpersonal and team skills are essential, including:
  • Cultural awareness
  • Conflict management
  • Approachability and influence
  • Effective listening
• You must be a leader, motivator, and team builder who can establish trust and orchestrate expert contributions.
• These interpersonal skills apply to all stakeholders—not just the project team.
• Without people skills, you risk missing early warning signs of problems.
• You must address conflict directly and in a timely manner, treating it as an opportunity for improvement.
• The ECO dedicates an entire domain to people skills, showing their critical importance.
• Building strong people skills leads to creating high-performing teams.
• This chapter introduces models and theories related to learning, motivation, and leadership fundamentals.
• Many students mistakenly think these concepts are intuitive and fail to study them—leading to lower exam performance.
• Study this chapter carefully to understand and apply the concepts effectively.

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